This is not your typical support center! We are a small team delivering high-level solutions and unparalleled support for our end users. We help guide and train on our software, troubleshoot and decipher unique scenarios through calls, chats and emails. We continuously aim to deliver the highest possible service by listening/reading the userâs end questions and forward thinking to help solve problems they might not know they have in timely, factual and understandable responses. We are endlessly learning, adapting and evolving our software as we strive to be a top product in the mortgage and appraisal field.
Courteously, professionally and pleasantly field and respond (verbal and written) to email, voice or chat inquiries regarding the proper use of the LenderX software system, as well as supplemental product lines
Track interactions in the proper system as instructed within expectations outlined to provide superior facts, details and reference
Advocacy for our clientsâ accounts, our business and our software through monitoring, analyzing and developing relationships with our clients to stay one step ahead
Ongoing software learning through guided and self-motivated training as features and changes emerge for LenderX and related product lines
Proactive thinking, detailed reviewing of the software, cases and client/user feedback and sharing of innovative ideas to move the products ahead
Maintaining a positive attitude, open mind and effective communication with our client users, peers and management
College graduate or 2-3 years of proven call center experience, preferably in the software industry
Experience working across different software platforms, technical savvy in navigation and ability to balance multiple screens/tabs at once
Exposure/familiarity to the following are a bonus! Salesforce, Coding, SQL, agile/Kanban processes, the mortgage & appraisal industry
Exceptional intrapersonal skills, with a focus on listening and questioning for accurate fielding of support needs to provided amazing customer service in attitude and orientation.
Strong ability to interpret technical concepts and convey to non-technical staff and end users, in both verbal and written forums.
Exceptional quick thinking and analytical problem-solving abilities; Ability to absorb, retain and recall product information quickly.
Confidence and ability to rationalize, prioritize and execute tasks in a high pressure and time critical manner.
Positive attitude in a fast-paced environment; focused on your results and not satisfied with âgood enough.â
Experience working in a team orientated and collaborative area, and strives to set a fitting example for others.
Dedication, reliability and flexibility to schedule requirements
Self-motivated and driven to succeed; seeking a position to start in and to grow in a Fortune 500 company where we rely on Common Sense and Common Decency to develop Uncommon Thinking to achieve Uncommon Results.