The role of a Customer Care Specialist isa key position within Assurant because you are the voice of our organizationand clients. You are highly valued as our customerâs primary point of contact andyou care about helping others. The Customer Experience is at theforefront of all you do, exceeding expectations at every turn. You are alistener, problem solver and believe in quality. You enjoy being on the phoneand customers hear your smile as you patiently help them find resolution.
Why You Should Consider This Role
You love helping and connecting with people
Youârea problem solver who likes to think on their feet and enjoys a challenge
You thrive in a fast paced, changing environment
Youbelieve the details are important and actively listen for them
Yougo above and beyond because you want to, not because you have to
What You Will Like
Thediversity - every day and every customer is different
Theopportunity to demonstrate your unique problem solving abilities to ourcustomers and to the rest of your team
Thedifference in the value Assurant places on great customer service and therecognition you will receive from our customers and our leaders when you exceedour customerâs expectations
Opportunityto learn, grow and advance within our fortune 300 global company
Competitivestarting pay in a highly motivated pay for performance environment
Handlein-bound calls from our customers by researching and resolving loan levelinquiries in hazard insurance, mortgage banking and property loss.
Thisrole requires listening to our customerâs concerns and showing empathy whileresolving their issue.
Becauseevery customer is different we expect you to take the initiative to trulyunderstand our customers current challenges, solve them, and use your expertiseto proactively help them avoid future challenges.
You may be asked to participate in special projects,assume new responsibilities, and adjust priorities as requested.
A robust paid training environment that enables you to learn the business,the systems, policies and most importantly how to effectively engage andresolve customer challenges. Training will be a combination of classroom,online and side-by-side observations.
What You Should KnowAbout Us
Assurant,Inc. helps people protect what matters most to them
Wehave been around for a while with our roots tracing back to 1892
Weare a Fortune 300 company employing approximately 15,000 people in 16 countries
Weprovide specialty protection products and related services to safeguard againstrisks
The Ideal Candidate Will Have
Strong attention to detail
Love talking to people and ability to WOW customers on every call
Excellent verbal, written, and listening skills
Relentless drive to own the customers problem and resolve it
Ability to adapt well to change
Ability to work well in a fast paced work environment
Ability to think outside of the box to resolve problems
Ability to multi-task using technology, including call handling, loan level review and call documentation
Minimum high school diploma or GED, and 1 year work experience required
College degree with 0-1 year work experience, preferred