This job is responsible for data mining and trending performance scores and high impact errors across all clients and Operations sites. Information gathered is utilized for to conduct root cause analysis, assess risk based on data gathered and serve as an advisor to identify and mitigate risk while increasing performance for the business, our clients, and their borrowers.
The Analyst will help to design, support, and monitor business risk indicators through statistical data driven techniques to provide directional insight for audit focus, and to act as liaison with business partner to recommend remediation and ongoing monitoring of remediation plan.
Â·Data gathering, Analysis & Reporting (70%)
oDesign, develop approach, and monitor Key Risk Indicators (KRIâs), to include but not limited to Regulatory/Compliance items, to determine high risk trends by client;
oConduct root cause analysis based on trends identified and communicate with SQM Leadership, Operations Leadership, and business partner to determine actions needed to remediate and mitigate risk;
oReview results from business partner and/or client related to root cause conducted and determine accuracy of information provided and determine if disputes should be submitted;
oFacilitate, design and testing of existing or new reports as required by Leadership;
oProvide monthly reporting to Leadership based on quantifiable results
Â·Process Improvement (20%)
oAbility to create process maps and identify gaps-while working with process SMEâs to resolve;
oAbility to influence and drive change utilizing data gathered
oAct as liaison with business partner to determine suggestions and recommendations of root cause possibilities
oIndependently work with technology teams to implement changes in support of auditing initiatives
Â·Strategic initiative support and relationship building (10%)
oSupport strategic initiatives led by Leadership within SQM. This may include reporting and metric development and/or organizationalinitiatives related to a world class quality environment;
oDevelop operational partnerships to enable data collection for business risk indicators and subsequent remediation
Â·Five years utilizing data analysis and improvement tools
Â·Five years Operational insurance experience
Â·Two years interpreting and documenting workflow processes
Â·Two years working across enterprise/business initiatives
Â·Two years proven track record in influencing and driving change
Â·Root cause analysis experience, training and/or certification
Environment/Physical Demands: This position requires incumbents to regularly sit at a desk and operate standard office equipment such as a computer and phone. Employee is occasionally required to stand and walk, lift, carry and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Must be able to talk and hear. Required to use hands to finger, handle, or feel objects, tools or controls. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Preferred Experience, Skills, and Knowledge
Six Sigma Green Belt Certification
Proven ability to drive quantifiable business results
Strong interpersonal and communication skills, demonstrated through past experience and results
Foundational understanding of Minitab, PowerPoint, Word, Excel, Tableau
Proven strategic thinking/planning abilities
Proven track record in reporting, analysis or data management role
Ability to manage multiple priorities and tasks
Demonstrated ability to critically evaluate information gathered from multiple sources, reconcile conflicts, and translate high-level information into details
Ability to convey relevant analysis to support the business
Ability to facilitate meetings and conduct debrief sessions
Flexibility and ability to perform in a fast-paced environment
Continuously seeks opportunities for professional development and applynew knowledge to current work
Ability to apply common sense understanding to carry out detailedwritten or oral instructions
Strong analytical and prioritization skills
Strong organizational and time management skills
Strong technical aptitude
Strong written and oral communication skills
Experience with the followingsoftware packages:
Advanced Word, including creation and maintenance of macros and templates
Tableau or Power BI
We offer a competitive salary and comprehensive benefits to full time and part time employees including medical, dental, STD, LTD, life insurance, 401(k), generous paid time off and much more.
We strive to maintain a professional, yet friendly environment and promote professional and career development for our employees.
Assurant is an Equal Employment Opportunity employer. All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.
To learn more about our current opportunities and apply online, please visit: http://www.assurant.jobs < http://www.assurant.jobs/ >
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