The Skilled Assessor conducts Housing Assessments with individuals and families experiencing homelessness in order to facilitate their referral to housing resources through the Coordinated Entry System. The position uses a Trauma-Informed approach and must be able to sensitively ask questions related to homelessness, health conditions, and traumatic experiences. The Skilled Assessor is a mobile position which meets with people experiencing homelessness in shelters or other service locations that are in low-income, high-risk communities. This is a full-time position that requires a flexible schedule which may include early mornings, weekends, and evenings. A vehicle is required.
ESSENTIAL JOB FUNCTIONS
Housing Assessments, (75% of time)
Meet with individuals and families at shelters and other assigned locations to administer the Housing Assessment, Housing History Tool and Vulnerability Index.
Conduct a Diversion Screening and provide housing resources referrals to households not experiencing literal homelessness.
Obtain appropriate consent to enter all information into HMIS.
Work with shelter staff and others to ensure that participants’ privacy is respected when administering assessments.
Identify emergency needs of participants (food, shelter, medical care, etc.) and make appropriate referrals.
Advise participants on the Coordinated Entry process, including the documentation needed to obtain housing, the role of housing providers, the role of Housing Navigators, and resources outside of Coordinated Entry.
Focuses on developing rapport and positive working relationships with participants, including those who may be reluctant to engage.
Observing signs and symptoms of an unreported disabling condition, such as mental illness or a substance use disorder.
Conducting follow-up assessments as needed.
Working collaboratively with shelter staff and other partners to coordinate time and space for assessments, and to communicate with participants needing assessment.
Effectively engages shelter residents with or without shelter staff support.
Provides crisis intervention as needed.
Utilizes motivational interviewing and harm reduction strategies to support participants engagement in the assessment process.
Maintain confidentiality of all participant information, including documents and HMIS database entry.
Program Administration (25% of time)
Participates in quarterly Skilled Assessor meetings and all other meetings as required by supervisor.
Thoroughly completes Housing Assessment in HMIS; uploads all relevant documents; completes notes for any updates.
Submits weekly census data reports.
Maintains updated paper files in neat and legible condition.
Completes timely and accurate data entry into HMIS and any additional database as needed according to agency policy.
Protects the organization’s value by keeping information confidential.
Updates job knowledge by participating in trainings and educational opportunities.
Performs other duties as assigned; including but not limited to cleaning of office space and common areas, sorting donations, additional reporting and data entry responsibilities, and facilitating special events.
Attendance at meetings and special events as required.
Education: Bachelor’s degree OR equivalent experience
Experience:Minimum one year outreach or case management experience with people experiencing or at risk of homelessness; demonstrated experience with assertive engagement
Skills and Abilities:
Proficient in use and knowledge of Microsoft Office and general office equipment
Strong interpersonal and communication skills with the ability to work effectively with persons who may be ill, disabled, emotionally upset and/or hostile
Ability to show empathy and remain non-judgmental
Ability to make independent judgments
Demonstrates ability to coordinate multiple projects simultaneously in a high-pressure, fast paced and time sensitive environment
Training or certification in Motivational Interviewing and Harm Reduction
Valid driver’s license
Working Conditions and Physical Requirements:
Travel between shelters and assigned location(s)
Work is normally performed in office or client residence, including shelters and places not meant for human habitation within low-income or high-risk communities
Working hours may begin early morning or late evenings and fluctuates as needed
Conducts independent field visits
Sitting for extended periods is required
Intermittent physical activity including standing, walking, bending, climbing stairs, lifting (less than 10 pounds)
Normal manual dexterity and hand-eye coordination
Corrected hearing and vision to normal range
Vehicle and Insurance Required
Internal Number: 7732651207
About Facing Forward to End Homelessness
Facing Forward to End Homelessness' mission is to end homelessness for families and individuals by offering home, help and hope. Facing Forward provides permanent housing, education, advocacy, and social services.
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